Shipping Terms

Shipping Terms

**By placing your order with us, you are indicating that you have read, understand, and agree with our shipping terms.**


We will ONLY ship to your nearest FedEx location to ensure the animals' safety


You must be 18 years or older to place an order with us.


We do not ship until we speak with the customer to arrange a delivery date.


SAVE on shipping by messaging us your order and pick up here locally in Grand Rapids MI.


CANCEL an order: you must cancel before we notify you that your order is shipped. You will then receive a full refund.


We ship our animals out Mondays and Wednesdays with Live Arrival Guaranteed FedEx Priority Overnight Service, through Ship Your Reptiles.
We ship up to 3 geckos per box for $55, anywhere in the USA except Hawaii.


DO NOT CALL FEDEX ON ISSUES WITH YOUR SHIPMENT. We will contact Ship Your Reptiles, and they will call FedEx on your behalf. Any intervention on a shipment by you can very easily result in an additional 24-48 hour delay. Please let us, let Ship Your Reptiles handle FedEx issues—they know exactly what to say and do to best help you.


You MUST pick up your animal at the FedEx facility it is shipped to, the same day it arrives for the Live Arrival Guarantee.

NO HOLDS or PAYMENT PLANS. All animals must be paid for in full at the time of purchase.


REFUNDS: All sales are final. In the event of an unhealthy animal, you must contact us within 7 days of receiving the animal.
We will then discuss options determined with each individual case.


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